Tag Archives: General

From Panic to Positivity

  Author: Venkateswaran

It was the tail-end of September, the time when schools generate their Term-I report cards. I had to travel out-of-station for a set of meetings that were scheduled during that time. While there were certain pending tasks, I was pretty sure that things will still function smoothly if I’m not in office for a week.

With that in my mind and a little bit of excitement, I flew to Delhi, my first ever trip to the capital. The moment I landed there and switched on my phone, messages started flooding in causing uneasiness. The reasons were two-fold. Firstly, I weren’t in my work space to handle issues and secondly, I feared I wouldn’t be able to experience and enjoy Delhi as planned.

delhi-visit

One good emotion that saves us every time is “hope”. Hope doesn’t provide you a solution for any situation, but it helps you to move on. I hoped that I’ll be able to resolve all the problems that were unearthing and carry on with the scheduled meetings. As the day went by the count of work-related queries kept increasing with the expectation to resolve them all being within the same day.

I was starting to panic. Though I was trying to resolve most of it, work kept piling up. In the evening, after all the meetings, I called a colleague with whom I had planned to stay for the week. I thought of reaching his place early and finishing the work at his place. But alas, he was returning late from work. With nowhere to go I was roaming around Delhi. While I was trying my best to ease the situation my only source of communication, the single positive pillar that I had pinned my hopes on – my phone ­­­­– got switched off.

There is a popular saying in Tamil, “Muzhusa nenanja apram mukkaadu edhukku?” (After getting drenched, why do you need a scarf?).  With that thought my panic flew away. There was nothing to do but to be in the moment and let it sink. Sitting on a bench, a smile rose above my cheekbones.

For the next hour I roamed around the mall and found a place to charge my phone. I connected with a helpful resource at my office in Chennai and he briefed me of the things that were taken care of. By then, my colleague had also reached his house. I went to his place after dinner, had a nice talk and went to bed. It was a while since I had such a sound sleep.

 

Why every school is important to us!

June – The month where we from Report Bee buzz the most! With the fresh start to a new academic year, we have our happiness team welcoming the existing schools back, wishing them all the very best for the year; Creation team introducing new features, enhancing the existing features to make sure our users, the teachers enjoy the product even more! And Growth trying to connect with more number of schools and sell our product. After all, June is the peak time of sales!

As a member of the growth team, I am well aware of the entire process we go through to implement Report Bee. To me, it is the toughest job. Our product speaks for itself, so you might wonder what is there to convince. Let me take you through the entire process.

When a new school even remotely expresses their interest in Report Bee, we grab that opportunity. We call the concerned person at school and try and schedule a demo with the Principal.

A Principal, is the Prime Minister of the school. Starting the day at 8 AM or even earlier at times, they have meetings throughout the day. Principals to me, are super human beings. Try waiting outside their office and in a minute, you will find atleast 5 people who walk in and walk out of their room! So, imagine how difficult it can be for us to just get an appointment to talk about Report Bee.

After all the follow ups, we finally manage to fix an appointment. Even though a time is agreed verbally over phone, it gets postponed, no doubt! Working with over 400 schools we completely understand the life of the principal. I guess that is why we end up having a personal connect with almost every principal we talk to, irrespective of whether Report Bee is implemented or not. By the end of our follow ups, we have our moments together sharing what we eat for lunch!

I could say growth is an energetic team with a never say die attitude, but another reason for all the follow ups we do with every school is the target we aim to achieve by the end of this year. With a humungous pressure on us, every positive moment with a school only gives us hope. So, if you were a principal of a school who has shown interest in Report Bee, you can imagine the follow up phone calls you would get from this team. We use strategies to even call them at specific days and timings. The only thing constant is our smile and the talk we have with the principal.

Finally, after all the follow ups, the principal agrees to give us time for our product demo. The product speaks for itself, so the demos generally end on a high note. The colourful designs, the instant graphical representation, the user friendliness of the software are all the key reasons why a school agrees to implement our product.

But no. The story does not end there. A decision for a school to implement Report Bee not lies only with the principal but at times, also with the higher management. Phew!

After giving a demo, I am generally on a high. But when the principal says that she will get back after consulting with the management – my high drops to low! One drop instantly. Need to wait again.

After countless follow ups again, the school finally sends a confirmation email saying they have agreed to implement Report Bee in their school!

That is the moment we from Growth wait for! All our effort in closing one school to just receiving this email, gives us more energy to march towards our target for this year.

With a huge happy heart, we from Report Bee invite all the new schools to the family. We know your time is precious. Our service will be top notch to ensure your school, a member of our family is always happy and will never have to go through this process of finalizing another product software such as ours!